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TV

Internet

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TV Support
We have compiled a list of frequently asked questions regarding our TV bouquets and add ons. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
TV
Intelvision’s Special Events channels, show sporting events and special programmes that are unavailable on any other channels. These are shown for a limited time period only and are advertised on our Facebook and Instagram pages, as well as on the Intelvision Information TV channel.
Please visit the TV bouquets page on our website for more information – TV Bouquets
You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.
We usually recommend taking the three steps below:
1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?
If in doubt, please contact our call-centre agents for more information and assistance.
Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us
Our normal opening hours are
Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am
Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.
In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.
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Internet Support
We have compiled a list of frequently asked questions regarding our unlimited and capped internet packages. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
Internet
Our Crimson and Amber packages have Terms and Conditions, a Fair Usage Policy (FUP) and peak hours to control the amount of internet consumption.
FUP can be monitored through our web portal fus.care.sc.
Our Capped internet packages have no FUP/peak hours, the only internet bandwidth limitation that could occur would be caused by over consumption.
Go to www.icare.sc and log in using your details provided when you subscribed to our services. Go to Account Summary and click on your Internet package link to see your Internet usage. You can also change your iCare password and personal account details on the iCare website.
Please visit the internet packages page on our website for more information – Internet Packages
Our unlimited internet packages ensure you will not run out of internet allowance data during your subscription period, however, you may be subject to our Fair Use Policy. – Fair Use Policy
We usually recommend taking the three steps below:
1) Is my equipment working correctly? Have I done a routine reset by turning the devices off and back on.
2) Run a speedtest at www.speedtest.net or www.testmy.net
3) Compare the speed test results compare to the advertised speeds of my internet package
If in doubt, please contact our call-centre agents for more information and assistance.
You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.
We usually recommend taking the three steps below:
1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?
If in doubt, please contact our call-centre agents for more information and assistance.
Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us
Our normal opening hours are
Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am
Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.
In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.
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Corporate Support
We have compiled a list of frequently asked questions regarding our corporate packages. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
Corporate
Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us
Our normal opening hours are
Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am
Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.
In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.
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Email Support
We have compiled a list of frequently asked questions regarding our email support. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
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Telephone Support
We have compiled a list of frequently asked questions regarding our telephone service. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
Telephone
We usually recommend taking the three steps below:
1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?
If in doubt, please contact our call-centre agents for more information and assistance.
Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us
Our normal opening hours are
Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am
Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.
In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.
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Accounts & Billing
We have compiled a list of frequently asked questions regarding accounts and billing. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
Accounts
Please visit the TV bouquets page on our website for more information – TV Bouquets
Go to www.icare.sc and log in using your details provided when you subscribed to our services. Go to Account Summary and click on your Internet package link to see your Internet usage. You can also change your iCare password and personal account details on the iCare website.
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Find us
Why not visit us at one of our customer showrooms?