Support

How can we help you today?

Please select which service you require support for

TV

Internet

Business

Email

Telephone

Accounts and Billing

TV Support

We have compiled a list of frequently asked questions regarding our TV bouquets and add ons. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

Internet

You change your password by contacting our Call Centre on 4414243, who will then put you through to our Tech Support team who can update your password for you.

Categories: Email, Internet

This could be caused by individual lines and we recommend for you to contact our call centre on 4441243 to raise a ticket. Our technicians will then be able to assist you and solve the connectivity problem.

Category: Internet

Our Crimson and Amber packages have Terms and Conditions, a Fair Usage Policy (FUP) and peak hours to control the amount of internet consumption.
FUP can be monitored through our web portal fus.care.sc.
Our Capped internet packages have no FUP/peak hours, the only internet bandwidth limitation that could occur would be caused by over consumption.

Category: Internet

Authentication errors are only displayed when an incorrect password has been entered, please ensure that you have entered the correct password.

Categories: Email, Internet

Check if you are connected to your assigned SSID(WIFI Name), if your modem is online and that all five lights on the modem are on.

Category: Internet

The maximum speed is 8Mbps and the minimum speed is 512Kbps

Category: Internet

The maximum speed is 4Mbps and the minimum speed is 512Kbps

Category: Internet

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Go to www.icare.sc and log in using your details provided when you subscribed to our services. Go to Account Summary and click on your Internet package link to see your Internet usage. You can also change your iCare password and personal account details on the iCare website.

Categories: Accounts, Internet

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Please visit the internet packages page on our website for more information – Internet Packages

Category: Internet

Our unlimited internet packages ensure you will not run out of internet allowance data during your subscription period, however, you may be subject to our Fair Use Policy. – Fair Use Policy

Category: Internet

Yes, you can, but please be mindful that downloading games and updates will affect your usage quota if you are on a capped internet package. We recommend using our unlimited internet packages for the optimal gaming experience.

Category: Internet

Intelvision will provide you with a wireless cable modem or ONT depending on the network available in your area.

Category: Internet

Yes, our routers allow multiple devices to access the internet at the same time.

Category: Internet

We usually recommend taking the three steps below:

1) Is my equipment working correctly? Have I done a routine reset by turning the devices off and back on.
2) Run a speedtest at www.speedtest.net or www.testmy.net
3) Compare the speed test results compare to the advertised speeds of my internet package

If in doubt, please contact our call-centre agents for more information and assistance.

Category: Internet

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

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Internet Support

We have compiled a list of frequently asked questions regarding our unlimited and capped internet packages. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

Internet

You change your password by contacting our Call Centre on 4414243, who will then put you through to our Tech Support team who can update your password for you.

Categories: Email, Internet

This could be caused by individual lines and we recommend for you to contact our call centre on 4441243 to raise a ticket. Our technicians will then be able to assist you and solve the connectivity problem.

Category: Internet

Our Crimson and Amber packages have Terms and Conditions, a Fair Usage Policy (FUP) and peak hours to control the amount of internet consumption.
FUP can be monitored through our web portal fus.care.sc.
Our Capped internet packages have no FUP/peak hours, the only internet bandwidth limitation that could occur would be caused by over consumption.

Category: Internet

Authentication errors are only displayed when an incorrect password has been entered, please ensure that you have entered the correct password.

Categories: Email, Internet

Check if you are connected to your assigned SSID(WIFI Name), if your modem is online and that all five lights on the modem are on.

Category: Internet

The maximum speed is 8Mbps and the minimum speed is 512Kbps

Category: Internet

The maximum speed is 4Mbps and the minimum speed is 512Kbps

Category: Internet

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Go to www.icare.sc and log in using your details provided when you subscribed to our services. Go to Account Summary and click on your Internet package link to see your Internet usage. You can also change your iCare password and personal account details on the iCare website.

Categories: Accounts, Internet

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Please visit the internet packages page on our website for more information – Internet Packages

Category: Internet

Our unlimited internet packages ensure you will not run out of internet allowance data during your subscription period, however, you may be subject to our Fair Use Policy. – Fair Use Policy

Category: Internet

Yes, you can, but please be mindful that downloading games and updates will affect your usage quota if you are on a capped internet package. We recommend using our unlimited internet packages for the optimal gaming experience.

Category: Internet

Intelvision will provide you with a wireless cable modem or ONT depending on the network available in your area.

Category: Internet

Yes, our routers allow multiple devices to access the internet at the same time.

Category: Internet

We usually recommend taking the three steps below:

1) Is my equipment working correctly? Have I done a routine reset by turning the devices off and back on.
2) Run a speedtest at www.speedtest.net or www.testmy.net
3) Compare the speed test results compare to the advertised speeds of my internet package

If in doubt, please contact our call-centre agents for more information and assistance.

Category: Internet

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

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Corporate Support

We have compiled a list of frequently asked questions regarding our corporate packages. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

Internet

You change your password by contacting our Call Centre on 4414243, who will then put you through to our Tech Support team who can update your password for you.

Categories: Email, Internet

This could be caused by individual lines and we recommend for you to contact our call centre on 4441243 to raise a ticket. Our technicians will then be able to assist you and solve the connectivity problem.

Category: Internet

Our Crimson and Amber packages have Terms and Conditions, a Fair Usage Policy (FUP) and peak hours to control the amount of internet consumption.
FUP can be monitored through our web portal fus.care.sc.
Our Capped internet packages have no FUP/peak hours, the only internet bandwidth limitation that could occur would be caused by over consumption.

Category: Internet

Authentication errors are only displayed when an incorrect password has been entered, please ensure that you have entered the correct password.

Categories: Email, Internet

Check if you are connected to your assigned SSID(WIFI Name), if your modem is online and that all five lights on the modem are on.

Category: Internet

The maximum speed is 8Mbps and the minimum speed is 512Kbps

Category: Internet

The maximum speed is 4Mbps and the minimum speed is 512Kbps

Category: Internet

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Go to www.icare.sc and log in using your details provided when you subscribed to our services. Go to Account Summary and click on your Internet package link to see your Internet usage. You can also change your iCare password and personal account details on the iCare website.

Categories: Accounts, Internet

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Please visit the internet packages page on our website for more information – Internet Packages

Category: Internet

Our unlimited internet packages ensure you will not run out of internet allowance data during your subscription period, however, you may be subject to our Fair Use Policy. – Fair Use Policy

Category: Internet

Yes, you can, but please be mindful that downloading games and updates will affect your usage quota if you are on a capped internet package. We recommend using our unlimited internet packages for the optimal gaming experience.

Category: Internet

Intelvision will provide you with a wireless cable modem or ONT depending on the network available in your area.

Category: Internet

Yes, our routers allow multiple devices to access the internet at the same time.

Category: Internet

We usually recommend taking the three steps below:

1) Is my equipment working correctly? Have I done a routine reset by turning the devices off and back on.
2) Run a speedtest at www.speedtest.net or www.testmy.net
3) Compare the speed test results compare to the advertised speeds of my internet package

If in doubt, please contact our call-centre agents for more information and assistance.

Category: Internet

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

Load More

Email Support

We have compiled a list of frequently asked questions regarding our email support. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

Internet

You change your password by contacting our Call Centre on 4414243, who will then put you through to our Tech Support team who can update your password for you.

Categories: Email, Internet

This could be caused by individual lines and we recommend for you to contact our call centre on 4441243 to raise a ticket. Our technicians will then be able to assist you and solve the connectivity problem.

Category: Internet

Our Crimson and Amber packages have Terms and Conditions, a Fair Usage Policy (FUP) and peak hours to control the amount of internet consumption.
FUP can be monitored through our web portal fus.care.sc.
Our Capped internet packages have no FUP/peak hours, the only internet bandwidth limitation that could occur would be caused by over consumption.

Category: Internet

Authentication errors are only displayed when an incorrect password has been entered, please ensure that you have entered the correct password.

Categories: Email, Internet

Check if you are connected to your assigned SSID(WIFI Name), if your modem is online and that all five lights on the modem are on.

Category: Internet

The maximum speed is 8Mbps and the minimum speed is 512Kbps

Category: Internet

The maximum speed is 4Mbps and the minimum speed is 512Kbps

Category: Internet

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Go to www.icare.sc and log in using your details provided when you subscribed to our services. Go to Account Summary and click on your Internet package link to see your Internet usage. You can also change your iCare password and personal account details on the iCare website.

Categories: Accounts, Internet

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Please visit the internet packages page on our website for more information – Internet Packages

Category: Internet

Our unlimited internet packages ensure you will not run out of internet allowance data during your subscription period, however, you may be subject to our Fair Use Policy. – Fair Use Policy

Category: Internet

Yes, you can, but please be mindful that downloading games and updates will affect your usage quota if you are on a capped internet package. We recommend using our unlimited internet packages for the optimal gaming experience.

Category: Internet

Intelvision will provide you with a wireless cable modem or ONT depending on the network available in your area.

Category: Internet

Yes, our routers allow multiple devices to access the internet at the same time.

Category: Internet

We usually recommend taking the three steps below:

1) Is my equipment working correctly? Have I done a routine reset by turning the devices off and back on.
2) Run a speedtest at www.speedtest.net or www.testmy.net
3) Compare the speed test results compare to the advertised speeds of my internet package

If in doubt, please contact our call-centre agents for more information and assistance.

Category: Internet

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

Load More

Telephone Support

We have compiled a list of frequently asked questions regarding our telephone service. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

Internet

You change your password by contacting our Call Centre on 4414243, who will then put you through to our Tech Support team who can update your password for you.

Categories: Email, Internet

This could be caused by individual lines and we recommend for you to contact our call centre on 4441243 to raise a ticket. Our technicians will then be able to assist you and solve the connectivity problem.

Category: Internet

Our Crimson and Amber packages have Terms and Conditions, a Fair Usage Policy (FUP) and peak hours to control the amount of internet consumption.
FUP can be monitored through our web portal fus.care.sc.
Our Capped internet packages have no FUP/peak hours, the only internet bandwidth limitation that could occur would be caused by over consumption.

Category: Internet

Authentication errors are only displayed when an incorrect password has been entered, please ensure that you have entered the correct password.

Categories: Email, Internet

Check if you are connected to your assigned SSID(WIFI Name), if your modem is online and that all five lights on the modem are on.

Category: Internet

The maximum speed is 8Mbps and the minimum speed is 512Kbps

Category: Internet

The maximum speed is 4Mbps and the minimum speed is 512Kbps

Category: Internet

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Go to www.icare.sc and log in using your details provided when you subscribed to our services. Go to Account Summary and click on your Internet package link to see your Internet usage. You can also change your iCare password and personal account details on the iCare website.

Categories: Accounts, Internet

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Please visit the internet packages page on our website for more information – Internet Packages

Category: Internet

Our unlimited internet packages ensure you will not run out of internet allowance data during your subscription period, however, you may be subject to our Fair Use Policy. – Fair Use Policy

Category: Internet

Yes, you can, but please be mindful that downloading games and updates will affect your usage quota if you are on a capped internet package. We recommend using our unlimited internet packages for the optimal gaming experience.

Category: Internet

Intelvision will provide you with a wireless cable modem or ONT depending on the network available in your area.

Category: Internet

Yes, our routers allow multiple devices to access the internet at the same time.

Category: Internet

We usually recommend taking the three steps below:

1) Is my equipment working correctly? Have I done a routine reset by turning the devices off and back on.
2) Run a speedtest at www.speedtest.net or www.testmy.net
3) Compare the speed test results compare to the advertised speeds of my internet package

If in doubt, please contact our call-centre agents for more information and assistance.

Category: Internet

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

Load More

Accounts & Billing

We have compiled a list of frequently asked questions regarding accounts and billing. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

Internet

You change your password by contacting our Call Centre on 4414243, who will then put you through to our Tech Support team who can update your password for you.

Categories: Email, Internet

This could be caused by individual lines and we recommend for you to contact our call centre on 4441243 to raise a ticket. Our technicians will then be able to assist you and solve the connectivity problem.

Category: Internet

Our Crimson and Amber packages have Terms and Conditions, a Fair Usage Policy (FUP) and peak hours to control the amount of internet consumption.
FUP can be monitored through our web portal fus.care.sc.
Our Capped internet packages have no FUP/peak hours, the only internet bandwidth limitation that could occur would be caused by over consumption.

Category: Internet

Authentication errors are only displayed when an incorrect password has been entered, please ensure that you have entered the correct password.

Categories: Email, Internet

Check if you are connected to your assigned SSID(WIFI Name), if your modem is online and that all five lights on the modem are on.

Category: Internet

The maximum speed is 8Mbps and the minimum speed is 512Kbps

Category: Internet

The maximum speed is 4Mbps and the minimum speed is 512Kbps

Category: Internet

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Go to www.icare.sc and log in using your details provided when you subscribed to our services. Go to Account Summary and click on your Internet package link to see your Internet usage. You can also change your iCare password and personal account details on the iCare website.

Categories: Accounts, Internet

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Please visit the internet packages page on our website for more information – Internet Packages

Category: Internet

Our unlimited internet packages ensure you will not run out of internet allowance data during your subscription period, however, you may be subject to our Fair Use Policy. – Fair Use Policy

Category: Internet

Yes, you can, but please be mindful that downloading games and updates will affect your usage quota if you are on a capped internet package. We recommend using our unlimited internet packages for the optimal gaming experience.

Category: Internet

Intelvision will provide you with a wireless cable modem or ONT depending on the network available in your area.

Category: Internet

Yes, our routers allow multiple devices to access the internet at the same time.

Category: Internet

We usually recommend taking the three steps below:

1) Is my equipment working correctly? Have I done a routine reset by turning the devices off and back on.
2) Run a speedtest at www.speedtest.net or www.testmy.net
3) Compare the speed test results compare to the advertised speeds of my internet package

If in doubt, please contact our call-centre agents for more information and assistance.

Category: Internet

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

Load More

Find us

Why not visit us at one of our customer showrooms?

Contact Us

Addresses

Providence, MaheCapital City, VictoriaPension Fund Building, Praslin

Email

support@intelvision.scsales@intelvision.sc

Phone

Support: 4414243Sales: 4414244Commercial: 4414245Billing: 4414246