Support

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Please select which service you require support for

TV

Internet

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Email

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Accounts and Billing

TV Support

We have compiled a list of frequently asked questions regarding our TV bouquets and add ons. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

TV

The No Signal text appears when the decoder cannot pick up a signal, which may be caused by the cable disconnecting from the decoder and can be fixed by firmly attaching the cable to the decoder.

Category: TV

This message normally appears when channels are temporarily down.

Category: TV

No access is displayed when a channel is not included in your current TV subscription.

Category: TV

Intelvision’s Special Events channels, show sporting events and special programmes that are unavailable on any other channels. These are shown for a limited time period only and are advertised on our Facebook and Instagram pages, as well as on the Intelvision Information TV channel.

Category: TV

If you do decide to move house, you should contact our Intelvision Customer Service term who will arrange for one of our qualified installers to the re-install our TV services for you.

Category: TV

TV programmes will not be censored. However, prior warning is given about the programme content should parental guidance be required.

Category: TV

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Please visit the TV bouquets page on our website for more information – TV Bouquets

Categories: Accounts, TV

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Intelvision sells High Definition Multimedia Decoders with recording features.

Category: TV

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

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Internet Support

We have compiled a list of frequently asked questions regarding our unlimited and capped internet packages. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

TV

The No Signal text appears when the decoder cannot pick up a signal, which may be caused by the cable disconnecting from the decoder and can be fixed by firmly attaching the cable to the decoder.

Category: TV

This message normally appears when channels are temporarily down.

Category: TV

No access is displayed when a channel is not included in your current TV subscription.

Category: TV

Intelvision’s Special Events channels, show sporting events and special programmes that are unavailable on any other channels. These are shown for a limited time period only and are advertised on our Facebook and Instagram pages, as well as on the Intelvision Information TV channel.

Category: TV

If you do decide to move house, you should contact our Intelvision Customer Service term who will arrange for one of our qualified installers to the re-install our TV services for you.

Category: TV

TV programmes will not be censored. However, prior warning is given about the programme content should parental guidance be required.

Category: TV

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Please visit the TV bouquets page on our website for more information – TV Bouquets

Categories: Accounts, TV

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Intelvision sells High Definition Multimedia Decoders with recording features.

Category: TV

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

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Corporate Support

We have compiled a list of frequently asked questions regarding our corporate packages. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

TV

The No Signal text appears when the decoder cannot pick up a signal, which may be caused by the cable disconnecting from the decoder and can be fixed by firmly attaching the cable to the decoder.

Category: TV

This message normally appears when channels are temporarily down.

Category: TV

No access is displayed when a channel is not included in your current TV subscription.

Category: TV

Intelvision’s Special Events channels, show sporting events and special programmes that are unavailable on any other channels. These are shown for a limited time period only and are advertised on our Facebook and Instagram pages, as well as on the Intelvision Information TV channel.

Category: TV

If you do decide to move house, you should contact our Intelvision Customer Service term who will arrange for one of our qualified installers to the re-install our TV services for you.

Category: TV

TV programmes will not be censored. However, prior warning is given about the programme content should parental guidance be required.

Category: TV

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Please visit the TV bouquets page on our website for more information – TV Bouquets

Categories: Accounts, TV

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Intelvision sells High Definition Multimedia Decoders with recording features.

Category: TV

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

Load More

Email Support

We have compiled a list of frequently asked questions regarding our email support. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

TV

The No Signal text appears when the decoder cannot pick up a signal, which may be caused by the cable disconnecting from the decoder and can be fixed by firmly attaching the cable to the decoder.

Category: TV

This message normally appears when channels are temporarily down.

Category: TV

No access is displayed when a channel is not included in your current TV subscription.

Category: TV

Intelvision’s Special Events channels, show sporting events and special programmes that are unavailable on any other channels. These are shown for a limited time period only and are advertised on our Facebook and Instagram pages, as well as on the Intelvision Information TV channel.

Category: TV

If you do decide to move house, you should contact our Intelvision Customer Service term who will arrange for one of our qualified installers to the re-install our TV services for you.

Category: TV

TV programmes will not be censored. However, prior warning is given about the programme content should parental guidance be required.

Category: TV

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Please visit the TV bouquets page on our website for more information – TV Bouquets

Categories: Accounts, TV

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Intelvision sells High Definition Multimedia Decoders with recording features.

Category: TV

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

Load More

Telephone Support

We have compiled a list of frequently asked questions regarding our telephone service. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

TV

The No Signal text appears when the decoder cannot pick up a signal, which may be caused by the cable disconnecting from the decoder and can be fixed by firmly attaching the cable to the decoder.

Category: TV

This message normally appears when channels are temporarily down.

Category: TV

No access is displayed when a channel is not included in your current TV subscription.

Category: TV

Intelvision’s Special Events channels, show sporting events and special programmes that are unavailable on any other channels. These are shown for a limited time period only and are advertised on our Facebook and Instagram pages, as well as on the Intelvision Information TV channel.

Category: TV

If you do decide to move house, you should contact our Intelvision Customer Service term who will arrange for one of our qualified installers to the re-install our TV services for you.

Category: TV

TV programmes will not be censored. However, prior warning is given about the programme content should parental guidance be required.

Category: TV

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Please visit the TV bouquets page on our website for more information – TV Bouquets

Categories: Accounts, TV

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Intelvision sells High Definition Multimedia Decoders with recording features.

Category: TV

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

Load More

Accounts & Billing

We have compiled a list of frequently asked questions regarding accounts and billing. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

TV

The No Signal text appears when the decoder cannot pick up a signal, which may be caused by the cable disconnecting from the decoder and can be fixed by firmly attaching the cable to the decoder.

Category: TV

This message normally appears when channels are temporarily down.

Category: TV

No access is displayed when a channel is not included in your current TV subscription.

Category: TV

Intelvision’s Special Events channels, show sporting events and special programmes that are unavailable on any other channels. These are shown for a limited time period only and are advertised on our Facebook and Instagram pages, as well as on the Intelvision Information TV channel.

Category: TV

If you do decide to move house, you should contact our Intelvision Customer Service term who will arrange for one of our qualified installers to the re-install our TV services for you.

Category: TV

TV programmes will not be censored. However, prior warning is given about the programme content should parental guidance be required.

Category: TV

Yes you can, as long you get written authorisation from the building owner or landlord before purchasing any subscription.

Categories: Accounts, Internet, TV

Your qualified installer will be happy to demonstrate how your equipment operates. You will also receive a user manual with your decoder, you can call our call-centre if you require further assistance.

Categories: Internet, TV

Please visit the TV bouquets page on our website for more information – TV Bouquets

Categories: Accounts, TV

Our Internet and TV packages are prepaid services, so payment has to be made before starting the subscription.

Categories: Accounts, Internet, TV

Intelvision sells High Definition Multimedia Decoders with recording features.

Category: TV

You can visit any of our showrooms and sign up for a TV subscription. Our installation team will arrange an appointment at your convenience to set up your TV service to allow you to enjoy our TV service as soon as possible.

Categories: General, Internet, TV

Once you subscribe to our services, a qualified installer will conduct the full install the equipment for you and ensure that everything is running smoothly before leaving.

Categories: Internet, TV

We usually recommend taking the three steps below:

1) Is my subscription up to date?
2) Is my equipment working correctly?
3) Have I done a routine reset by turning the devices off and back on?

If in doubt, please contact our call-centre agents for more information and assistance.

Categories: Internet, Telephone, TV

Intelvision is not liable to refund for service interruptions. However, we will review service interruptions on a case-by-case basis in special circumstances.

Intelvision provides a one year warranty period on set-top boxes and modems except in the event of physical damage, natural disaster, theft or fire.

Categories: General, Internet, TV

All hardware purchased by you belongs to you. All drop-cables used during installation of any services will remain the property of Intelvision.

Categories: Internet, Telephone, TV

Intelvision has three showrooms in Victoria, Providence and Grande Anse, Praslin – Find Us

Our normal opening hours are

Monday to Friday – 8.15am to 4.45pm
Saturday – 8.15am to 11.45am

Our call-centre is open every day from 8.30am to 10.30pm to solve any problems you may experience. When calling please ensure that you have your account and contact number handy as well as the details of the problem you are facing so that we can resolve any issues as quickly as possible.

In cases where the problem cannot be resolved by our call-centre agent, a member of our technical team will be scheduled to assist you within 72 hours of your call.

Intelvision provides Internet and TV services.

Categories: General, Internet, TV

Load More

Find us

Why not visit us at one of our customer showrooms?

Contact Us

Addresses

Providence, MaheCapital City, VictoriaPension Fund Building, Praslin

Email

support@intelvision.scsales@intelvision.sc

Phone

Support: 4414243Sales: 4424244Commercial: 4414245Billing: 4414246