Your feedback and complain will help us to serve you better. Customer wanting to make a formal complaint should either send an email to firstname.lastname@example.org or via postal address, Intelvision, providence, PO Box 558.
The issue can be caused by Data not available or Data connection is slow, thus causing the service to timeout You need to power reboot (switch off/on) the modem. Contact our office if issue persists after reboot.
The first thing you have to check is the power source. Unplug the power cord from your device and the socket and then plug it again. Switched on power socket and device. If connected and still not coming on, bring the device and power adaptor to our office for further diagnostic.
Intelvision’s maintenance team does provide its customers with personal construction assistance for cable lowering or diversion to another pole. Customer needs to contact other utilities (PUC/CWS) using the pole and contact us 3 days prior for service scheduling.
You can report a damage Intelvision cable via our customer service on 4414243.
Any request for refund should be officially logged through our sales office or call centre. The claim will be assessed in line with our refund policy.
Yes, we do sell devices subject to its availability in stock. See below table for details. Devices Price (SCR) TV Decoders 1150 Modems 1150 Telephones (Landline) 373.75 Remotes 230 Power adapters & HDMI cables 115
The room must be located in the same building as the previous device location. Please note that there is a charge of SCR575 for room-to-room device relocation. Once payment is done, our technician will complete your installation within 7 working days.
Yes. Change of location is a chargeable service at a cost of SCR1150. Parcel number of new location must be provided to check availability of network. A letter of permission is required if you are leasing the property. Once payment is done, our technician will complete your installation within 7 working days.
You may request for services by visiting our website intelvision.sc or send an email to email@example.com.