The issue can be caused by Data not available or Data connection is slow, thus causing the service to timeout You need to power reboot (switch off/on) the modem. Contact our office if issue persists after reboot.
The first thing you have to check is the power source. Unplug the power cord from your device and the socket and then plug it again. Switched on power socket and device. If connected and still not coming on, bring the device and power adaptor to our office for further diagnostic.
We have various models of decoders in service. Please contact 4414243 for assistance.
A remote control that will not respond or control your TV usually means low batteries Check battery status in the remote and replace if require. Test the remote signal. Should the problem persist, please bring remote device to our office for further diagnostic.
Scramble channel conax is a result of a degrading or weak signal to your device. Check if signal cable behind the modem is connected and tightly fixed. Switch off your decoder for 30 seconds then switch it back on. Please enter the decoder settings/menu to reset your device. If unresolved, you should contact our customer service for assistance.
Pixelating are caused by weak signal Please check if signal cable behind the modem is connected and tightly fixed. Take note of the pixelating channel name and provide its signal levels to our call centre for support
Although not a common occurrence, to resolve the problem is simple. You need to reset your decoder to manual search all channels. From your decoder, navigate to settings/menu and reset your device.
Please enter the decoder settings/menu to reset your device.
There are many factors which may cause your TV to be offline. We recommend the below: Ensure LAN cables are connected properly behind both decoder and internet device. Check status of DHCP connection on decoder. If error is still showing, please contact our office for assistance.
These channels are used to broadcast live sport events depending on availability.