Your feedback and complain will help us to serve you better. Customer wanting to make a formal complaint should either send an email to email@example.com or via postal address, Intelvision, providence, PO Box 558.
If you have made a double payment, kindly contact our customer service team on telephone number 4414243 and an agent will assist you. Depending on your mode of payment and bank procedures, refunds may take up to 7 working days.
The issue can be caused by Data not available or Data connection is slow, thus causing the service to timeout You need to power reboot (switch off/on) the modem. Contact our office if issue persists after reboot.
The first thing you have to check is the power source. Unplug the power cord from your device and the socket and then plug it again. Switched on power socket and device. If connected and still not coming on, bring the device and power adaptor to our office for further diagnostic.
We have various models of decoders in service. Please contact 4414243 for assistance.
Intelvision’s maintenance team does provide its customers with personal construction assistance for cable lowering or diversion to another pole. Customer needs to contact other utilities (PUC/CWS) using the pole and contact us 3 days prior for service scheduling.
You can report a damage Intelvision cable via our customer service on 4414243.
Any request for refund should be officially logged through our sales office or call centre. The claim will be assessed in line with our refund policy.
A remote control that will not respond or control your TV usually means low batteries Check battery status in the remote and replace if require. Test the remote signal. Should the problem persist, please bring remote device to our office for further diagnostic.
Scramble channel conax is a result of a degrading or weak signal to your device. Check if signal cable behind the modem is connected and tightly fixed. Switch off your decoder for 30 seconds then switch it back on. Please enter the decoder settings/menu to reset your device. If unresolved, you should contact our customer service for assistance.