This could be an issue with either your personal internet device or the Intelvision modem.
- Please check if signal cable behind the modem is connected and tightly fixed.
- If your device is connected via a LAN (network cable), ensure that the cable is properly connected to the modem and your computer.
- Restart both, your internet device (computer or mobile phone) and the modem.
- Contact our customer service for assistance if problem persist.