My Internet connection is slow, what is causing this?

We usually recommend taking the three steps below:

1) Is my equipment working correctly? Have I done a routine reset by turning the devices off and back on.
2) Run a speedtest at www.speedtest.net or www.testmy.net
3) Compare the speed test results compare to the advertised speeds of my internet package

If in doubt, please contact our call-centre agents for more information and assistance.