How can we help you?

Find answers to some frequently asked questions that may help you clarify certain inquiries.

We have compiled a list of frequently asked questions regarding our TV bouquets and add ons. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.

There are many factors which may cause your TV to be offline. We recommend the below:

  • Ensure LAN cables are connected properly behind both decoder and internet device.
  • Check status of DHCP connection on decoder.
  • If error is still showing, please contact our office for assistance.

These channels are used to broadcast live sport events depending on availability.

From the device menu, go to settings and adjust your device clock to current time and date.

Using your preferred internet browser, visit www.ott.sc and follow the easy steps to download the software.

No, this service is available and accessible from Intelvision network only.

All customer should have an active subscription on both Internet and Tv.

Mobile TV is an extension of our iVOD and iGo service. Customers active on either iVOD/iGo can gain access to service by downloading the Intelvision app on Play Store/App Store on any mobile devices. Service is also available on website ott.sc via laptop or any smart device.

We only replace devices with no physical damage and that is within the warranty period. i.e., 1 year from date of purchase.
Devices which are not under warranty can be replaced but at a fee as stipulated in the table below.

DevicesPrice (SCR)
TV Decoders1150
Modems1150
Telephones (Landline)373.75
Remotes230
Power adapters & HDMI cables115

The issue can be caused by Data not available or Data connection is slow, thus causing the service to timeout

  • You need to power reboot (switch off/on) the modem.
  • Contact our office if issue persists after reboot.

The first thing you have to check is the power source.

  • Unplug the power cord from your device and the socket and then plug it again.
  • Switched on power socket and device.
  • If connected and still not coming on, bring the device and power adaptor to our office for further diagnostic.

We have various models of decoders in service. Please contact 4414243 for assistance.

A remote control that will not respond or control your TV usually means low batteries

Check battery status in the remote and replace if require.
Test the remote signal.
Should the problem persist, please bring remote device to our office for further diagnostic.

Scramble channel conax is a result of a degrading or weak signal to your device.

  • Check if signal cable behind the modem is connected and tightly fixed.
  • Switch off your decoder for 30 seconds then switch it back on.
  • Please enter the decoder settings/menu to reset your device.
  • If unresolved, you should contact our customer service for assistance.

Pixelating are caused by weak signal

  • Please check if signal cable behind the modem is connected and tightly fixed.
  • Take note of the pixelating channel name and provide its signal levels to our call centre for support

Although not a common occurrence, to resolve the problem is simple. You need to reset your decoder to manual search all channels.
From your decoder, navigate to settings/menu and reset your device.

Please enter the decoder settings/menu to reset your device.

Yes, we do sell devices subject to its availability in stock. See below table for details.

DevicesPrice (SCR)
TV Decoders1150
Modems1150
Telephones (Landline)373.75
Remotes230
Power adapters & HDMI cables115

We strongly encourage subscribers to move from copper to fibre. For details regarding your connection and how to connect to fibre, please contact our call centre.

The room must be located in the same building as the previous device location. Please note that there is a charge of SCR575 for room-to-room device relocation.
Once payment is done, our technician will complete your installation within 7 working days.

Yes. Change of location is a chargeable service at a cost of SCR1150.

  • Parcel number of new location must be provided to check availability of network.
  • A letter of permission is required if you are leasing the property.
  • Once payment is done, our technician will complete your installation within 7 working days.

You may request for services by visiting our website intelvision.sc or send an email to sales@intelvision.sc.

Yes, you can, however addon services like VOD and iGo will require you to have both internet and TV subscription.

Once payment is done, our technician will complete your installation within 7 working days.

For us to assist you with a new service, we will require the following document.

  • A copy of your identification (ID Card / Passport / Driving license)
  • Parcel / Plot Number (Verification for type of network in your area)
  • Letter of permission from your landlord, if you are leasing the property

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Phone

Support: 4414243 | Sales: 4414244 Commercial: 4414245 | Billing: 4414246

Addresses

Providence, Mahe
Capital City, Victoria
Pension Fund Building, Praslin

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Executive Bouquet

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