Find answers to some frequently asked questions that may help you clarify certain inquiries.
We have compiled a list of frequently asked questions regarding our TV bouquets and add ons. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
There are many factors which may cause your TV to be offline. We recommend the below:
These channels are used to broadcast live sport events depending on availability.
From the device menu, go to settings and adjust your device clock to current time and date.
Using your preferred internet browser, visit www.ott.sc and follow the easy steps to download the software.
No, this service is available and accessible from Intelvision network only.
All customer should have an active subscription on both Internet and Tv.
Mobile TV is an extension of our iVOD and iGo service. Customers active on either iVOD/iGo can gain access to service by downloading the Intelvision app on Play Store/App Store on any mobile devices. Service is also available on website ott.sc via laptop or any smart device.
We only replace devices with no physical damage and that is within the warranty period. i.e., 1 year from date of purchase.
Devices which are not under warranty can be replaced but at a fee as stipulated in the table below.
Devices | Price (SCR) |
TV Decoders | 1150 |
Modems | 1150 |
Telephones (Landline) | 373.75 |
Remotes | 230 |
Power adapters & HDMI cables | 115 |
The issue can be caused by Data not available or Data connection is slow, thus causing the service to timeout
The first thing you have to check is the power source.
We have various models of decoders in service. Please contact 4414243 for assistance.
A remote control that will not respond or control your TV usually means low batteries
Check battery status in the remote and replace if require.
Test the remote signal.
Should the problem persist, please bring remote device to our office for further diagnostic.
Scramble channel conax is a result of a degrading or weak signal to your device.
Pixelating are caused by weak signal
Although not a common occurrence, to resolve the problem is simple. You need to reset your decoder to manual search all channels.
From your decoder, navigate to settings/menu and reset your device.
Please enter the decoder settings/menu to reset your device.
Yes, we do sell devices subject to its availability in stock. See below table for details.
Devices | Price (SCR) |
TV Decoders | 1150 |
Modems | 1150 |
Telephones (Landline) | 373.75 |
Remotes | 230 |
Power adapters & HDMI cables | 115 |
We strongly encourage subscribers to move from copper to fibre. For details regarding your connection and how to connect to fibre, please contact our call centre.
The room must be located in the same building as the previous device location. Please note that there is a charge of SCR575 for room-to-room device relocation.
Once payment is done, our technician will complete your installation within 7 working days.
Yes. Change of location is a chargeable service at a cost of SCR1150.
You may request for services by visiting our website intelvision.sc or send an email to sales@intelvision.sc.
Yes, you can, however addon services like VOD and iGo will require you to have both internet and TV subscription.
Once payment is done, our technician will complete your installation within 7 working days.
For us to assist you with a new service, we will require the following document.
We have compiled a list of frequently asked questions regarding our unlimited and capped internet packages. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
The issue can be caused by Data not available or Data connection is slow, thus causing the service to timeout
The first thing you have to check is the power source.
The problem could either be on the internet devices or the other devices trying to connect to the internet. To isolate the problem please do the following.
You may choose to manually change your password by accessing your modem’s admin page or Contact our customer support on 4414243 for assistance.
This could be an issue with either your personal internet device or the Intelvision modem.
Flashing red light typically indicates loss of signal and your internet may be out.
You can view your usage by logging-in to iCare.
All customer should have an active subscription on both Internet and Tv.
We only replace devices with no physical damage and that is within the warranty period. i.e., 1 year from date of purchase.
Devices which are not under warranty can be replaced but at a fee as stipulated in the table below.
Devices | Price (SCR) |
TV Decoders | 1150 |
Modems | 1150 |
Telephones (Landline) | 373.75 |
Remotes | 230 |
Power adapters & HDMI cables | 115 |
Yes, we do sell devices subject to its availability in stock. See below table for details.
Devices | Price (SCR) |
TV Decoders | 1150 |
Modems | 1150 |
Telephones (Landline) | 373.75 |
Remotes | 230 |
Power adapters & HDMI cables | 115 |
We strongly encourage subscribers to move from copper to fibre. For details regarding your connection and how to connect to fibre, please contact our call centre.
The room must be located in the same building as the previous device location. Please note that there is a charge of SCR575 for room-to-room device relocation.
Once payment is done, our technician will complete your installation within 7 working days.
Yes. Change of location is a chargeable service at a cost of SCR1150.
You may request for services by visiting our website intelvision.sc or send an email to sales@intelvision.sc.
Yes, you can, however addon services like VOD and iGo will require you to have both internet and TV subscription.
Once payment is done, our technician will complete your installation within 7 working days.
For us to assist you with a new service, we will require the following document.
We have compiled a list of frequently asked questions regarding our email support. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
SMTP server incoming/outgoing: (mail.intelvision.net)
SMTP outgoing port: 25
Incoming pop port: 110
Incoming Imap port: 143
NE:- authentication is required for our outgoing SMTP.
We have compiled a list of frequently asked questions regarding our telephone service. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
Before contacting our customer service, we recommend that you check the below.
We only replace devices with no physical damage and that is within the warranty period. i.e., 1 year from date of purchase.
Devices which are not under warranty can be replaced but at a fee as stipulated in the table below.
Devices | Price (SCR) |
TV Decoders | 1150 |
Modems | 1150 |
Telephones (Landline) | 373.75 |
Remotes | 230 |
Power adapters & HDMI cables | 115 |
The room must be located in the same building as the previous device location. Please note that there is a charge of SCR575 for room-to-room device relocation.
Once payment is done, our technician will complete your installation within 7 working days.
Yes. Change of location is a chargeable service at a cost of SCR1150.
You may request for services by visiting our website intelvision.sc or send an email to sales@intelvision.sc.
We have compiled a list of frequently asked questions regarding accounts and billing. Please browse through the commonly asked questions to see if any of the FAQs answer any questions you may have.
If you have made a double payment, kindly contact our customer service team on telephone number 4414243 and an agent will assist you. Depending on your mode of payment and bank procedures, refunds may take up to 7 working days.
You may request for services by visiting our website intelvision.sc or send an email to sales@intelvision.sc.
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